ziatoto Privacy Policy

Information We Collect on ziatoto

When you deposit or withdraw, we collect payment details—bank or e-wallet identifier, transaction amount, and timestamp. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) handle the actual payment data (card or account number) and do not share those details with us. We receive only confirmation that the transaction succeeded.

When you use ziatoto, we automatically log your IP address, device type, browser, login timestamps, and game activity (which games you play, bet amounts, outcomes, tournament participation). We use cookies and similar tracking technology to remember your preferences, maintain your session, and analyse platform performance.

If you contact our support team, we keep a record of your enquiry, our response, and any attachments you provide (screenshots, documents, identification proof for account recovery).

How We Use Your Data on ziatoto

We use your personal information for these purposes:

• Account management: We verify your identity, maintain your account, process your login, reset your password, and handle account-recovery requests.
• Payment processing: We process deposits and withdrawals, track your balance, and monitor for fraud.
• Legal compliance: We verify your age and location to comply with anti-money-laundering law and gaming regulations. We may report suspicious activity to authorities where required.
• Game operation: We log your game activity to track tournament results, resolve outcome disputes, and detect unfair play or bonus abuse.
• Customer support: We use your details to respond to enquiries, troubleshoot technical issues, and escalate disputes.
• Security and fraud prevention: We analyse your activity for signs of unauthorized access, automated play, or account compromise.
• Platform improvement: We use aggregate data (not your personal data) to analyse user behaviour, identify popular games, and optimize ziatoto's performance.

We do not use your data for marketing purposes unless you explicitly opt in. If you receive promotional emails and wish to unsubscribe, you can click the unsubscribe link in the email or request opt-out via our support team.

Third-Party Access and Data Sharing

We share your information with third parties only where necessary to provide ziatoto service or comply with law:

• Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet receive transaction data (amount, timestamp, your identifier) to process deposits and withdrawals. They do not share your data with us beyond transaction confirmation.
• Identity-verification services: Third-party vendors verify your government ID and address. They receive ID images and address details but do not retain the data after verification completes.
• Hosting providers: Our servers may sit outside your jurisdiction (e.g., cloud infrastructure in Singapore, Europe, or the United States). Hosting providers can access encrypted data but are contractually bound not to use it.
• Legal authorities: If required by law—court order, anti-money-laundering investigation, fraud allegation—we may disclose your account details, transaction history, or IP address to law enforcement or regulatory bodies.
• Dispute processors: If we escalate a dispute to an external arbitration service, limited information (your account history, the dispute details) may be shared with the arbitrator.

We do not share your information with advertisers, social networks, or other entertainment platforms for their own purposes. Aggregate, anonymized data (e.g., "non-specific info of ziatoto members prefer slots over live dealer") may be used for industry reports or platform benchmarking.

Data Retention and Your Rights on ziatoto

You have the right to request a copy of all personal data we hold about you. You can do this by contacting our support team via email with your account details and request. We will compile your data within 30 business days and provide it in a portable format.

You can request correction of inaccurate data (e.g., misspelled name, wrong address). Contact our support team with evidence of the error, and we will update your account.

You can request deletion of your account and associated personal data. Account deletion is processed within 30 days, but we may retain records where required by law (tax, fraud investigation, anti-money-laundering compliance). Note that deleting your account does not recover any funds you may have remaining.

Cookies and Tracking

We use cookies (small text files stored on your device) to track your session, remember your login status, and analyse how you use ziatoto. Cookies are set by our platform and are not shared with third parties.

You can control cookies via your browser settings. Most browsers allow you to block all cookies or allow cookies only from trusted sites. If you disable cookies, some ziatoto features may not work properly (e.g., maintaining your session, game load preferences).

We do not use cookies to build a profile of you across other websites. Our cookies are limited to ziatoto functionality.

Security Measures

We protect your data with encryption (HTTPS), secure servers, and access controls. Only ziatoto staff with legitimate need can access personal data. We monitor our systems for unauthorized access and conduct regular security audits.

However, no security system is entirely impenetrable. While we undertake industry-standard protections, we cannot guarantee absolute security. If we detect a data breach affecting your account, we will notify you via email without unreasonable delay.

You are responsible for keeping your login credentials secure. Do not share your password. If you suspect your account has been compromised, contact our support team immediately.

Contact and Data Subject Rights

If you have questions about our privacy practices or wish to exercise a data subject right (access, correction, deletion), contact our support team in English during business hours via chat, email, or phone. We aim to respond within five business days. Requests for data access or deletion may take up to 30 days to process.

If you believe we have violated your privacy rights, you can lodge a complaint with the relevant data protection authority in your jurisdiction. We are happy to work with you to resolve concerns directly first.

Our services are available only where local law permits online gaming. Before using ziatoto, verify that data protection and gaming laws in your jurisdiction allow you to use our platform. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and have data protection concerns specific to your region, we recommend consulting local privacy guidance.

Summary: Your Privacy on ziatoto

We at ziatoto collect personal information necessary to provide service, verify identity, process payments, and comply with law. We encrypt sensitive data, restrict access to staff with legitimate need, and do not sell your information. Payment processors handle their own data securely, and third-party service providers (identity verification, hosting) are contractually bound to protect your data.

You retain the right to access, correct, or delete your data. You can control cookies via your browser. If you have privacy concerns, contact our support team, and we will work to resolve them. Our privacy practices are designed to be transparent and aligned with industry standards.

For questions, request a data access form, or report a privacy concern, reach our support team in English during business hours via chat, email, or phone.

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